Returns and Refund Policy

Thank you for shopping at Novacart. We strive to provide you with the best possible shopping experience and customer satisfaction. However, we understand that there may be instances where you need to return or request a refund for a product. Please read our refund/return policy carefully to understand your rights and options.

  1. Eligibility for Returns/Refunds:

    • To be eligible for a return/refund, you must contact us within 14 days of receiving the product(s).
    • The item(s) must be unused, in their original condition, and with all tags, labels, and packaging intact.
    • Certain products, such as perishable goods, personalized items, and digital downloads, may not be eligible for return/refund. Please check the product description for any specific return restrictions.

  2. Return/Refund Process:

    • To initiate a return/refund, please contact us within the specified time frame.
    • Provide us with your order number, a detailed explanation of the reason for return/refund, and any relevant supporting evidence, such as photographs or videos.
    • We will review your request and notify you of the approval or rejection of your return/refund.
    • If approved, we will provide you with instructions on how to return the product(s). You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
    • Please ensure that the returned item(s) are securely packaged to prevent damage during transit.
    • Once we receive the returned item(s) and verify their condition, we will process the refund within [X] days. The refund will be issued using the same payment method used for the original purchase.

  3. Refund Options:

    • If eligible, you may choose to receive a refund in the original form of payment or opt for store credit to be used towards future purchases.
    • Refunds cannot be issued to a different payment method or third-party account.

  4. Non-Returnable/Non-Refundable Items:

    • Certain items are non-returnable and non-refundable, including but not limited to:
      • Perishable goods, such as food items or flowers.
      • Personalized or custom-made products.
      • Digital downloads or software.
      • Gift cards or vouchers.

  5. Damaged or Defective Items:

    • In the event that you receive a damaged or defective product, please contact us immediately with relevant details and evidence.
    • We may request additional information or arrange for the return of the item(s) at our expense.
    • Upon verification, we will either replace the item(s) or issue a refund as per your preference.

  6. Late or Missing Refunds:

    • If you haven't received your refund within the specified time period, please check your bank account or contact your credit card company. Processing times may vary.
    • If you require further assistance, please reach out to us and we will be happy to assist you.

Please note that this refund/return policy is subject to change without prior notice. We encourage you to review this policy before making any purchase. If you have any questions or concerns regarding our policy, please don't hesitate to contact us at the provided email address.

Thank you for choosing Novacart